Ten guiding principles for hosting events safely at ExCeL:
We will work in partnership with every client to meet the needs of each specific event. Outlined here are the key principles to consider during the planning phase of your event. To download the full guidelines visit Read more
Produced in partnership with the organiser the risk assessment will be a key document to determine the measures that will need to be put in place for your event.
Before your guests arrive:
To minimise queuing and contact during registration, all delegates, visitors, and exhibitor stand crew are advised to pre-register to attend an event. Face coverings are a condition of entry – guests will not be allowed to enter the venue unless they are wearing a face covering.
Relevant markers and one-way systems will be installed in public areas, including the central boulevard, circulation and networking spaces outside conference rooms, toilets, lifts, and cloakrooms, to help everyone keep a safe distance.
Build-up & breakdown:
We expect that anyone working on the build-up or breakdown of an event will be asked to pre-register before arriving onsite to declare they are fit and healthy to work. They must also come with the required PPE (Personal Protective Equipment).
Arrival & registration:
With multiple, distinct entrances to the venue, we can manage arrivals safely and securely, in line with the latest government guidance.
Ventilation will be increased, improving fresh air circulation in line with latest CIBSE (Chartered Institution of Building Services Engineers) guidance and recommendations.
Food & beverage:
Hospitality, stand catering and retail services will be provided in line with latest government guidance, working closely with ExCeL London Hospitality and our boulevard retailers.
The ExCeL Cleaning Team have been trained to deliver new cleaning procedures. This includes ensuring all touch points are regularly wiped with chlorine-based cleaning fluid, as well as seating in conference and meeting areas.
Hand sanitisers will be provided across the public areas of the venue. There is an expectation that all organisers and exhibitors will provide their own sanitiser for their offices, in-hall aisles and stands.
Training & communications:
Our employees will participate in a COVID-19 training programme instructing them how to keep themselves and others safe.
This framework has been designed to provide our customers and guests with confidence that we will run organised events safely.
These are unprecedented times and whilst every effort is being taken to protect the wellbeing of our guests, everyone should inform themselves of their own responsibilities before they visit. For further information please visit: www.gov.uk/coronavirus